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Free shipping on all dryers

BROWSE

10% OFF ON YOUR FIRST ORDER

CODE: NEW10OFF

CONTACT US

INFO@MOONLLY.COM

 

This is a very good product. It dries my hair in record time without high heat. It’s very quiet for such a powerful hair dryer.
Susan
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Customer Help

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Common purchase queries answered

Orders and Shipping

Hi, normally it takes 1-2 working days to process the order.

Once your order is shipped out, there will be an email sent out regarding tracking info for your order. Standard shipping typically takes 5-10 business days to North American and Europe.

Kindly note: Please don’t worry if tracking shows “package is not received at terminal”. Package is still in transit now. It will be updated once it reaches at next sort facility.

If the order has not been shipped, you can update shipping address via email ( info@moonlly.com). Please note the order ID.

Normally it takes 1-3 days to ship the order.

If your order has been shipped, you can not change the shipping adress.

Please vist Shipping Info.

All prices include tax.

We ship to US, Canada, UK, EU, Japan.

Yes

If there is more than one package, our customer service center will contact you.

If you need to swap an item

Returns and Exchanges

Items with quality defects will be returned for a full refund. For more information, see our Return and Refund Policy.

Please contact us within 48 hours after you receive the package. 

Please include the following in your message:

  1. Your order ID #.
  2. The picture of the package.

Please contact us within 14 days after you receive the package. 

Please include the following in your message:

  1. Your order ID #.
  2. Customer name.
  3. Item (SKU) number
  4. The picture or video of the package.

Please ship the items to the adress that our customer service center assigned to you.

Service email: info@moonlly.com
We will reply to you within 24 hours.

If the order has not been shipped, you can update shipping address via email ( info@moonlly.com). Please note the order ID.

Normally it takes 1-3 days to ship the order.

If your order has been shipped, you can not change the shipping adress.

If the order has not been shipped, you can change or cancel the order via email ( info@moonlly.com). Please note the order ID.

Normally it takes 1-3 days to ship the order.

If your order has been shipped, you can not change or cancel the order.

You can contact us via email.